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At Fishing Promotion Shop, we stand behind our premium fishing gear just like we stand behind every cast you make. While we carefully inspect all rods, reels, lures, and accessories before shipping, we understand that sometimes you might need to return or exchange an item. Our policy is designed with the same attention to detail we put into selecting our fishing equipment.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:

  • Items must be unused, in original packaging with all tags attached
  • Original proof of purchase is required
  • Certain items are final sale (see below)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Books & Maps (if opened or used)
  • Burley products (due to perishable nature)
  • Hooks and Jig Heads (safety reasons)
  • Any item that shows signs of use or damage not present at shipping

How to Initiate a Return or Exchange

Follow these steps to return your fishing gear:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. We’ll email you a Return Authorization Number (RAN) and instructions
  3. Package the item securely in its original packaging with the RAN clearly visible
  4. Ship the package to our address (return shipping is at your expense unless the return is due to our error)
  5. Once received and inspected, we’ll process your refund or exchange

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Fishing Promotion Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). The item(s) I wish to return/exchange are:

  • [Product Name] – [Quantity] – [Reason for Return]

Please advise on next steps. I’ve reviewed the return policy and confirm the item(s) meet the return criteria.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Processing

Once your return is received and inspected (typically within 3-5 business days), we’ll notify you of the approval status.

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-10 business days after approval (depending on your financial institution)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges of the same value:

  1. Follow the standard return process above
  2. In your email, specify the replacement item(s) you’d like
  3. We’ll ship the new item once the return is received

For exchanges of higher value, you’ll need to place a new order after your return is processed.

Damaged or Incorrect Items

If your fishing gear arrives damaged or incorrect:

  • Contact us immediately at [email protected] with photos of the damage/incorrect item
  • We’ll arrange for a prepaid return label if needed
  • You’ll receive priority processing for replacement or refund

International Returns

For our international anglers (excluding certain Asian and remote regions):

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will exclude original shipping costs

Return Shipping Address

Fishing Promotion Shop
4748 Michigan Avenue
Bridgeville, US 15017

Note: Always include your RAN on the package. Returns without authorization may delay processing.

If you have any questions about returning your fishing equipment, don’t hesitate to contact our team at [email protected]. We’re here to help you get the perfect gear for your next fishing adventure!

Tight lines and happy fishing,
The Fishing Promotion Shop Team